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Ask Human Touch

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  2. Frequently Asked Questions
  3. Ask Human Touch
  • Human Touch Warranties and Policies
  • Technical Support
  • Can I repair my Human Touch product myself?
  • Can I move my Human Touch product myself?
  • Where can I purchase replacement pads for my Human Touch Perfect Chair?
  • How long has Human Touch been in business?
  • Does Human Touch offer military, veteran, or community-service discounts?
  • Why is a Human Touch product no longer on the website?
  • Does Human Touch provide service technicians?
  • How can I contact a Human Touch sales representative or become an authorized dealer?
  • Can I trade in my old Human Touch chair for a discount on a new one?
  • How often can I use my Human Touch massage chair without it overheating?
  • What type of leather cleaner can I use on my Perfect Chair?
  • What should I do if I spill something on my Human Touch chair?
  • Does Human Touch products have magnets in them?
  • Can I use a Human Touch product if I have a pacemaker or another medical device?
  • Where can I try or purchase a Human Touch chair?
  • NOVO XT - how to check the remote connection and perform a hard reset of the chair.
  • How can I clean or sanitize my Human Touch chair?
  • Can I use a surge protector with my Human Touch product?
  • HumanTouch.com shipping and delivery options
  • Can I change my chair’s 15-minute massage duration?
  • How long should my Human Touch product last?
  • Why does the memory foam in my Perfect Chair look compressed or caved in?
  • Why does my Perfect Chair pad set have wrinkles?
  • Does the foam in Human Touch products contain Proposition 65-listed flame-retardant chemicals?
  • What type of foam is used inside my Human Touch product?
  • What upholstery options are available for Human Touch products?
  • What do PVC and PU mean in Human Touch upholstery?
  • Are Human Touch products certified to meet TB-133 requirements?
  • Can I use my Human Touch product after moving outside the United States?
  • Do Human Touch products contain magnets?
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