HumanTouch.com shipping and delivery options
Human Touch® offers free standard shipping on products delivered within the 48 contiguous United States.
Free shipping does not apply to Alaska or Hawaii. Human Touch ships only to physical street addresses and cannot deliver to P.O. boxes.
How are Human Touch chairs shipped?
Human Touch chairs are delivered by third-party freight carriers using one of the following services:
- Complimentary Threshold Delivery
- Optional White Glove Delivery
The delivery carrier will contact you to schedule an appointment. Delivery times vary based on product availability, destination, carrier availability, selected service, weather, and other transportation conditions.
What is included with Threshold Delivery?
HumanTouch.com chair orders include complimentary Threshold Delivery within the 48 contiguous United States.
Threshold Delivery includes:
- Contact from the delivery carrier to schedule an appointment
- Delivery to the front door or first-floor entrance
- No additional standard-delivery charge
Threshold Delivery does not include:
- Bringing the chair into your home
- Placement in a specific room
- Chair assembly
- Removal of packaging
Massage chairs are large and heavy. Arrange for appropriate assistance if you select Threshold Delivery and need to move or assemble the chair after delivery.
What is included with White Glove Delivery?
White Glove Delivery is available as an optional upgrade for eligible chair orders.
White Glove Delivery includes:
- Delivery to the first floor of your home
- Placement in the room of your choice on the first floor
- Chair assembly
- Removal of delivery packaging
White Glove service is performed by a third-party furniture-delivery and/or assembly team. The delivery team is not a Human Touch technical-service or repair team.
Are stairs included with White Glove Delivery?
In most cases, one flight of stairs is included with White Glove Delivery.
Additional charges may apply for:
- Multiple floors or flights of stairs
- Narrow staircases or entrances
- Limited-access locations
- Elevators with restrictions
- Gated or secured properties
- Other special delivery requirements
Disclose all stairs and access restrictions before delivery so service availability and potential charges can be confirmed.
How are small Human Touch products shipped?
Small products, including Perfect Chair® accessories and Foot and Calf products, are generally shipped through UPS Ground or another parcel carrier.
The carrier and delivery method may vary based on the product, destination, and order details. Parcel deliveries may not include a scheduled delivery appointment.
Does Human Touch ship to Alaska or Hawaii?
Human Touch may ship to Alaska or Hawaii, but free standard shipping does not apply. Shipping availability and charges require a separate quote before the order is placed.
To request a quote, submit a Human Touch Service Request and include:
- Product you plan to purchase
- Delivery city, state, and ZIP code
- Complete delivery address
- Number of stairs or flights
- Floor where the product will be placed
- Description of any access restrictions
Human Touch will review the information and confirm available shipping options and charges.
How should I prepare for chair delivery?
Before the scheduled appointment:
- Select the room and location for the chair.
- Measure doors, hallways, stairways, elevators, and other access points.
- Clear the delivery path.
- Remove rugs, furniture, and other obstacles.
- Protect hardwood, carpet, tile, and other flooring as needed.
- Disclose stairs, elevators, narrow entrances, gated access, or other restrictions.
- Be available during the confirmed delivery appointment.
- Follow all instructions provided by the carrier.
You may photograph the chair, packaging, and delivery condition for your records.
What if I have a question about an existing order?
For tracking, delivery appointments, address changes, cancellations, or special instructions related to an existing HumanTouch.com order, submit a Human Touch Order Status Request.
Include your order number and a clear description of the information or assistance needed.
Where can I find the complete shipping policy?
Review the Human Touch Shipping Policy for current shipping and delivery information.
Are there other ways to purchase Human Touch products?
Use the Human Touch Store Locator to find authorized retailers near you.
Human Touch does not have access to individual retailers’ current inventory. Contact the retailer directly before visiting to confirm that the product is available for purchase or demonstration.
Select products may also be available at temporary Human Touch Roadshow events. Visit the Human Touch Roadshow Schedule to find upcoming events.