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Ask Human Touch

  1. Ask HT
  2. Frequently Asked Questions
  3. Ask Human Touch
  • Technical Support
  • SUPER NOVO (SNOVO) - Customer checks and hard reset
  • NOVO XT PRO - Customer checks and hard reset
  • HT APP - How to use the Human Touch mobile application
  • HT APP - Human Touch mobile application
  • Virtual Therapist Set-up : How To...
  • CIRCA ZG Chair Assembly Video
  • Reflex PopUp - The foot massager doesn't respond when the remote is pressed
  • Novo XT, Novo XT2 & Novo XT PRO Body Pad Replacement Demo
  • CERTUS - The heat on the back doesn't feel as hot as the heat on the Foot/Calf Massager
  • Where can I find the Use and Care Manual for my Human Touch product?
  • Do you have a video I can watch about your chairs
  • Can I plug my chair into a powerstrip?
  • Can kids use your chairs?
  • I am moving to a new location and need to move my chair, do you offer shipping services that can do this for me?
  • I can't find my chair in my available Bluetooth connections menu for my device.
  • How do I redeem a Virtual Therapist Bridge for my Super Novo chair?
  • When will I get my chair delivered?
  • How long will it take to get parts for my chair?
  • When will a Tech call me?
  • How long do you stock parts?
  • Do you ship to Hawaii/Alaska?
  • Do your chairs have a max weight capacity?
  • Do you ship to ship to other countries?
  • What chemical can I use on your chair to clean it. "Human Touch does not recommend a specific cleaner or chemical. Please be sure to test any cleaning solution on a small, inconspicuous part of the product to ensure that the color does not fade prior to u
  • What chemical can I use on your chair to clean it.
  • Do you have a chair that can help my recovery time from my operation
  • How long should I use the chair for
  • How is my chair shipped
  • Where should I put my chair
  • My chair makes sounds I didn't hear when I tried it in the store / at a Roadshow or my chair sounds much louder than it was when I tried it at the store/Roadshow
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