Can I bring my Human Touch product to the California headquarters for repair?
No. The Human Touch® headquarters and warehouse in Long Beach, California, do not provide walk-in, drop-off, or on-site customer repair services.
Do not bring or ship a product to the Human Touch facility unless you have received specific written authorization and instructions.
How do I request repair assistance?
Submit a Human Touch Service Request for troubleshooting, diagnosis, parts, or repair assistance.
Please provide:
- Complete product model
- Product serial number
- Proof of purchase
- Description of the issue
- Photos or videos of the issue, if available
- Current service address
Human Touch will review the information and determine the appropriate next steps. Depending on the product, issue, warranty status, and location, the resolution may include troubleshooting instructions, a replacement part, self-installation guidance, or technician service.
Technician availability, warranty coverage, and applicable service fees vary. All warranty-related repairs must be approved and authorized by Human Touch before work begins.