How long are replacement parts available for Human Touch products?

Replacement parts are typically available for approximately five to six years after a Human Touch® product model is discontinued.

This timeframe is an estimate and does not guarantee that every part will remain available. Availability depends on:

• Product model
• Product serial number
• Product age
• Part needed
• Remaining parts inventory
• Whether a compatible replacement part is available

Parts for older or discontinued products may have limited availability or may no longer be available.

How do I request a replacement part?

To check availability or request a part, submit a Human Touch Service Request.

Please provide:

• Product model number
• Product serial number
• Approximate purchase date
• Description of the issue
• Part believed to be needed, if known
• Photos or videos of the product and affected area, if available

Human Touch must first review the issue and confirm the correct replacement part. Do not order or install a part based only on its appearance, as similar products may use different components.

Warranty eligibility, part availability, and applicable charges will be determined after the request is reviewed.