How long does it take to receive replacement parts?
In-stock Human Touch® replacement parts are generally delivered within 7-10 business days after the order is processed.
Most replacement parts are shipped by UPS. Delivery times are estimates and may vary based on:
- Part availability
- Order-processing time
- Delivery location
- Carrier schedules or delays
- Holidays and severe weather
- Incorrect or incomplete shipping information
Business days do not include weekends or holidays.
What if the part is not in stock?
Backordered or special-order parts may take longer to arrive. If a part is unavailable, Human Touch will provide additional information when available. Parts for older or discontinued products may have limited availability or may no longer be available.
How can I check the status of my parts order?
Tracking information may be provided after the part ships.
If more than 10 business days have passed and you have not received the part or tracking information, submit an Order Status Request.
Please include:
- Parts order number, if available
- Service-request or case number, if applicable
- Product model and serial number
- Name and shipping address associated with the order
- Part ordered
- Approximate order date