Frequently Asked Questions
1. What is SnapCall and how does it work?
SnapCall lets you communicate with our support team through real-time live video/audio calls or by submitting photos and video clips to show exactly what's happening. It's integrated with our support system so agents can see your issue clearly and help faster.
2. Do I need to install anything to use SnapCall?
No installation required. You can join calls or upload media directly from your browser or mobile device with just a click.
3. Can I use SnapCall on any device?
Yes, SnapCall works on desktop, tablet, and mobile devices as long as you have a web browser.
4. What kinds of media can I upload?
You can upload photos, video clips, or screen recordings that show your issue. This helps us see the exact problem and speeds up troubleshooting.
5. What is a SnapCall Clip?
A SnapCall Clip lets you record and submit a video, photo, or screen recording right in your browser. This gets attached to your support ticket so our team can see the issue without back-and-forth messaging.
6. How to take a SnapCall Video?