Troubleshoot the issue
A. None of the in-arm controls are functioning.
1. The functions may have been locked using the Remote Control.
To unlock the functions, press the Restore and Massage buttons on the Remote Control simultaneously;
the Heat, Massage, and Stop buttons flash to indicate that the functions are unlocked.
2. If the problem remains, If the problem remains please contact our Customer Experience team.
B. Some of the in-arm controls are not functioning.
3. Tilt the chair forward and confirm that both the left and right in-arm control connectors are connected.
4. If the problem remains please contact our Customer Experience team.
Contact our Customer Experience team:
By Phone: 800-355-2762 Monday through Thursday, 7:00am–4:30pm, and Friday 7:00am-3:30pm (PST)
By eMail: csadmin@humantouch.com