Troubleshoot the issue.

Confirm that the chair has been fully restored by pressing and holding the Restore button on the remote for at least three seconds.

NOTE - After using the lift function, and then restoring the chair to the floor position, continue holding the Restore button for at least three seconds to fully restore the chair; the chair must be fully restored
before any other position adjustments can be made.

If restoring the chair does not resolve the issue, please contact our Customer Experience team.
By Phone: 800-355-2762 Monday through Thursday, 7:00am–4:30pm, and Friday 7:00am-3:30pm (PST)

By eMail: