This is information for Human Touch products that are out of warranty and how Human Touch can still support these out of warranty Human Touch products.
Platinum Plan (Out-Of-Warranty Customer Support Program)
Objective
Provide continued support to Customers with Products that have expired warranty coverage periods.
Support Functions
Parts and Products
• If the Customer is the original owner of the Product, they are eligible for 20% off any parts purchased directly through Human Touch.
• Under the Platinum Plan the original owner is also eligible for 10% discount on the purchase of any new Product purchased directly through Human Touch.
• Shipping, brokerage, customs duties, and other import-related charges shall be the responsibility of the Customer.
• At the time of Purchase, Customers shall acknowledge electronically that all Sales are final.
Service
Customers can request service by contacting Human Touch customer support department. Refer to the
Owner’s Manual for detailed procedures.
• The Customers are directed to an authorized Service Company that services their area.
• The Customer shall work directly with the Service Company for all scheduling of service arrangements.
• The Customers billing and payment for services shall be conducted, and agreed upon, between the Customer and the Service Company.
• Customers may elect to use an independent unauthorized Service Company at their own risk.
• Human Touch shall provide any available instructional documentation needed to facilitate diagnostics and repair free of charge.
Parts Warranty
A 30-day limited warranty on all parts shall be included in the event that:
• Parts were received damaged, or damaged during shipping
• Parts failure occurs within the 30 days (Part failure related to incorrect installation is not covered)
Unnecessary parts that were ordered and NOT installed are eligible for a return refund with a 20% restocking fee.
Refund Responsibility / Dispute
Parts
Any Parts refunds shall be dictated by the Parts Warranty.
Disputes with the refund of Parts, or purchased parts failure or damage, shall be conducted between the Customer and Human Touch.
Part installation that does not correct the reported problem, does not constitute a part failure.
Service
Any Service Refunds shall be dictated by the agreement between the Customer and the Service Company.
Disputes related to the quality of labor, services provided or end result of the service shall be conducted between the Customer and the Service Company.
To contact the Human Touch Customer Experience team-
By Phone: 800-355-2762 Monday through Thursday, 7:00am–4:30pm, and Friday 7:00am-3:30pm (PST)
By eMail: csadmin@humantouch.com