How Do I Cancel a HumanTouch.com Order?

Human Touch will make every effort to accommodate your cancellation request. However, an order can only be canceled without fees if it has not already shipped.

Submit a Cancellation Request

Submit an Order Status Request as soon as possible. In your request, clearly state that you would like to cancel the order.

Please provide:

• Your HumanTouch.com order number
• Full name
• Email address used to place the order
• A clear request to cancel the order

Submitting a cancellation request does not guarantee that the order can be canceled. Orders may be processed or shipped before the request is reviewed.

If the Order Has Not Shipped

If the order has not shipped, Human Touch will make every effort to cancel it without cancellation, return-shipping, or restocking fees.

If the Order Has Already Shipped

An order that has already shipped can no longer be canceled and must be handled as a return.

The order may be subject to:

• Return-shipping charges
• Restocking fees
• Other applicable return requirements

Review the complete Human Touch Return Policy for additional information.

Orders Placed Through Other Retailers

Human Touch cannot cancel orders placed through another retailer.

If you purchased your product from Costco, Amazon, an authorized Human Touch reseller, or another retailer, contact that retailer directly for cancellation or return assistance.