If you are having trouble with your NOVO XT chair, you can run a simple check of the remote control connection and perform a hard reset of the chair to try and resolve the issue.
How to check the remote connection and perform a hard reset of the chair.
1. Make sure the remote is securely plugged into the chair and that the silver connector ring nut is tight.
2. Turn the power switch to the off position (located on the right-hand side of the chair).
3. Unplug the chair from the power source.
4. Wait 30 seconds, then plug in the chair and turn the power switch back on.
5. Press the ON/OFF button on the remote to turn it on.
If you continue to have trouble with your NOVO XT massage chair, please contact our Customer Experience team.
By Phone: 800-355-2762 Monday through Thursday, 7:00am–4:30pm, and Friday 7:00am-3:30pm (PST)
By eMail: csadmin@humantouch.com