Can I use HSA or FSA funds to purchase a Human Touch product?

Select Human Touch® massage chairs and zero gravity recliners may qualify for purchase with Health Savings Account (HSA) or Flexible Spending Account (FSA) funds when the customer has an approved Letter of Medical Necessity.

Human Touch has partnered with Truemed to provide the eligibility assessment and HSA/FSA checkout process.

Approval is not guaranteed. Eligibility is determined by Truemed’s independent healthcare provider and the customer’s HSA or FSA plan administrator.

Why is a Letter of Medical Necessity required?

Human Touch products are considered dual-eligible products. This means they may be used for general wellness or to address a specific medical need.

To qualify for HSA or FSA use, the product must be recommended to treat, prevent, diagnose, or alleviate a qualifying medical condition or symptom.

A Letter of Medical Necessity, or LMN, is similar to a healthcare provider’s note. It explains why the product is medically necessary for the individual rather than being purchased only for general health or wellness.

How do I purchase with HSA or FSA funds?

Follow these steps when purchasing an eligible product on HumanTouch.com:

1. Add the eligible product to your cart.
2. Proceed to checkout.
3. Exit the Shop Pay pop-up if it appears.
4. Select Truemed – Pay with HSA/FSA as the payment method.
5. Complete Truemed’s private health assessment.
6. Verify your phone number and identity as requested.
7. Upload a photo ID if required.
8. Wait for an independent healthcare provider to review your information and determine whether you qualify for a Letter of Medical Necessity.
9. If approved, return to the checkout process and complete your purchase.
10. Check your email for the Truemed confirmation, receipt, Letter of Medical Necessity, and any additional instructions.

Truemed’s healthcare provider team generally aims to respond within 12 business hours after the required intake information is submitted.

How can I pay?

If approved, you may be able to:

• Pay directly with an HSA or FSA card
• Pay with a regular credit or debit card and request reimbursement from your plan administrator

If your order contains both eligible and ineligible items, the checkout will display separate subtotals. A different credit or debit card must be used for items that cannot be purchased with HSA or FSA funds.

How do I request reimbursement?

If you pay with a regular credit or debit card:

1. Sign in to your HSA or FSA administrator’s website.
2. Locate the claims or reimbursement section.
3. Upload your Human Touch receipt.
4. Upload your Letter of Medical Necessity.
5. Submit the claim for review.

Your plan administrator makes the final decision regarding coverage and reimbursement. Human Touch and Truemed cannot guarantee that a claim will be approved.

Consider contacting your HSA or FSA administrator before purchasing to confirm its documentation and reimbursement requirements.

How long is a Letter of Medical Necessity valid?

A Letter of Medical Necessity issued through this process is valid for 12 months from the date it is signed.

A Letter of Medical Necessity cannot be applied retroactively to a purchase completed before the letter was issued.

What information will Truemed request?

The assessment may request:

• Full name
• Contact information
• Date of birth
• Information about symptoms
• Relevant medical history
• Phone verification
• Photo identification

Information provided during the Letter of Medical Necessity assessment is shared only with Truemed and its independent healthcare providers for the eligibility review. Human Touch does not receive or have access to this private medical information.

What if I am not approved?

Truemed’s independent healthcare provider may determine that the information submitted does not demonstrate medical necessity.

If you are not approved, you cannot use HSA or FSA funds through this program for the purchase. You may still complete the order using another accepted payment method.

Do not submit another application unless Truemed instructs you to do so.

Which Human Touch products are eligible?

Current eligible products may include select:

• Massage chairs
• Perfect Chair® recliners
• Zero gravity recliners

Product eligibility may change. Visit the Human Touch HSA/FSA Eligible Products Page to view the current list before purchasing.

What if I do not receive the confirmation email?

Check your spam, junk, promotions, and clutter folders. Some email providers may incorrectly filter the Truemed confirmation message.

If you do not receive confirmation within 24 hours of completing the process, submit a request through the Human Touch Support Portal.

Do not include private medical information in a Human Touch support request. Medical eligibility information should be provided only through the secure Truemed process.

Important information

• An HSA or FSA card is not the same as financing.
• A Letter of Medical Necessity does not guarantee reimbursement.
• Human Touch cannot determine whether you have a qualifying medical condition.
• Human Touch cannot provide tax, medical, or benefits advice.
• Your HSA or FSA administrator makes the final decision regarding eligible expenses and reimbursement.
• Confirm available funds, deadlines, and documentation requirements with your plan administrator before purchasing.

For complete instructions and the current eligible-product list, visit the Human Touch HSA/FSA Page.