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Order Status Request
How to check the status of your HumanTouch.com order

Submit an Order Status Request if you need assistance with an order placed directly through HumanTouch.com.

You can use the form to request:

  • Current order status
  • Shipping or tracking information
  • Delivery appointment information
  • Delivery-service confirmation
  • Address or contact-information changes
  • Order cancellation
  • Help with special delivery requirements
  • Other questions about an existing HumanTouch.com order

Before submitting an Order Status Request

Please have the following available:

  • HumanTouch.com order number
  • Full name on the order
  • Email address used to place the order
  • Phone number
  • Product ordered
  • Delivery address
  • Brief description of the information or assistance needed

Providing complete and accurate information will help the Customer Experience team locate and review your order.

Submit an Order Status Request

Complete the Human Touch Order Status Request Form. Or click on the link on the bottom of the page.

Human Touch will provide order updates by email. Check your inbox and spam or junk folder for messages regarding your request, shipment, or delivery appointment.

How long will delivery take?

Delivery time varies based on:

  • Product availability
  • Delivery location
  • Selected delivery service
  • Carrier availability
  • Weather or transportation delays
  • Special delivery requirements

Do not rely on a general delivery estimate for the status of a specific order. Submit an Order Status Request for the most current information available.

What is Threshold Delivery?

HumanTouch.com chair orders include complimentary Threshold Delivery within the 48 contiguous United States.

Threshold Delivery includes:

  • Contact from the carrier to schedule a delivery appointment
  • Delivery to the front door or first-floor entrance
  • No additional standard-delivery charge

Threshold Delivery does not include:

  • Bringing the chair into your home
  • Placement in a room
  • Chair assembly
  • Removal of packaging

Massage chairs are large and heavy. Arrange for appropriate assistance if you select Threshold Delivery and will need to move or assemble the chair after delivery.

What is White Glove Delivery?

White Glove Delivery is an optional upgrade available for eligible chair orders.

White Glove Delivery includes:

  • Delivery to the first floor of your home
  • Placement in the room of your choice on the first floor
  • Chair assembly
  • Removal of delivery packaging

White Glove service is performed by a furniture-delivery and assembly team. The team is not a Human Touch repair or technical-service team.

In most cases, one flight of stairs is included with White Glove Delivery. Multiple floors or flights of stairs, restricted access, or other special delivery conditions may result in additional charges.

How should I prepare for my chair delivery?

Before the scheduled delivery:

  • Select the room and location where the chair will be placed.
  • Measure doors, hallways, stairways, elevators, and other access points.
  • Clear the delivery path.
  • Remove rugs, furniture, and other obstacles.
  • Protect hardwood, carpet, tile, and other flooring as needed.
  • Disclose stairs, elevators, narrow entrances, gated access, or other restrictions before delivery.
  • Be available during the confirmed delivery appointment.
  • Follow the instructions provided by the delivery carrier.

You may photograph the chair, packaging, and delivery condition for your records.

How are small products delivered?

Smaller products, including Perfect Chair® accessories and Reflex products, are generally shipped by UPS Ground or another parcel carrier.

A scheduled delivery appointment may not be available for parcel shipments.

Can I cancel or change my order?

Submit an Order Status Request as soon as possible if you need to cancel an order or change the delivery address, phone number, product, or delivery service.

Submitting a request does not guarantee that the change or cancellation can be completed. Orders are processed quickly, and requests depend on the order’s status when reviewed.

An order that has already shipped may be subject to return-shipping charges, restocking fees, or other applicable terms under the Human Touch Return Policy.

What if I purchased from another retailer?

Human Touch cannot provide order status, tracking, cancellation, or delivery changes for orders placed through another retailer.

If you purchased from Costco, Amazon, an authorized Human Touch reseller, or another retailer, contact that retailer directly for assistance.

For complete delivery information, review the Human Touch Shipping Policy.

CLICK HERE TO SUBMIT AN ORDER STATUS REQUEST
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